Just call the dedicated line 24/7/365 in English or Spanish and the care logistics team will make it as easy as possible for you by initiating your treatment immediately over the phone.  

Start by calling the 888 number and speaking to the care logistics team. They will collect your medical history, discuss the reason for your call, and basically do everything that would happen in the office, right then over the phone.

Next, they will get a provider on the call with you. That provider will have all the information they need to potentially diagnose and prescribe while you are on the phone with them.

If you need to be seen in person, they will schedule the appointment for you and call ahead and provide the doctor with all the information so once you arrive.

For non-routine care not covered by this plan, call the 888 number and the care logistics team will make sure you get the best care possible for a fair price. They don't want you spending thousands of dollars for an MRI when they know you can get one for around $480.